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This Is Online Service Management Done Right – TripAdvisor

March 24, 2011 Leave a comment

I wish that all online services were this honest and forthcoming.

TripAdvisor takes the high road!

Image:

Message from advisor indicating that their site was hacked and information was stolen

Categories: tech Tags: ,

Charlie Angus Gets It (Bell / CRTC / UBB)

February 1, 2011 Leave a comment

Following the various media releases regarding the Bell / UBB debacle, I think the only politician that seems to talk about the underlying issues in this debate is Charlie Angus of the NDP.

As quoted in the Globe & Mail:

“We don’t have a market. We have a Family Compact,” the New Democrat said, referring to the elites who used to control Upper Canada in the early 19th century.

“And we have a CRTC that acts as a short order cook for that Family Compact.”

(…)

“Your cable giant is also your cellphone provider and is also your TV dealer and their biggest threat is Netflix and other emerging Internet media,” the NDP MP said.

“So if Netflix offers someone a better deal than Rogers the only thing Rogers has to do is put a billing cap on and you won’t be on Netflix for very long.”

Charlie Angus gets it. He understands the underlying conflicts of interest driving this issue, and how Bell is leveraging the CRTC to manipulate the internet service market to push a competitor out of the television market. Very nice indeed. I hope that more people start to understand this problem in the Canadian market, otherwise we will continue to suffer from inferior options and high prices.

The issue I see with other commentators is that they focus on the realistic cost of internet access, and the ways in which UBB inhibits business and innovation. It is also good to see these discussions, but people need to dig deeper in order to catalyze real change.

I think that Bell Canada is certainly the Worst Company In Canada. They don’t know how to compete – Instead they just try to enforce their media cartel so they don’t have to care about the customer. Anything that will bring fair competition into the market and force Bell to either improve their ways or die is A Good Thing.

Do I dare hope for this kind of revolution? Maybe.

Categories: Canada, tech Tags: , , , ,

My Submission To Canada’s Competition Bureau Regarding Bell/CRTC Usage-Based Billing (UBB)

February 1, 2011 Leave a comment

Bell Canada is competing unfairly with many of its rival companies in the area of television services and provision of internet access services.

Specifically, this is regarding Bell’s request to the CRTC to institute usage based billing (UBB). The reason it is uncompetitive is that the UBB policies actually have nothing to do with preserving network resources, and are instead designed to stamp out fair competition in the market.

The reason for this is the recent entry of Netflix into the Canadian market. Netflix provides a service that competes with Bell ExpressVu television at a much lower price. Netflix’s service depends on being able to transfer large amounts of data over the internet. By instituting UBB, Bell is effectively preventing its competitor internet service providers such as Acanac and Teksavvy from providing high-volume internet access that is ideal for Netflix.

Bell knows that if Netflix were to enter the market, natural competitive forces would cause users to identify Netflix as a much superior service, and therefore cancel ExpressVu and Bell Sympatico internet service en masse. This would result in an inferior product (Bell’s services) being driven out of the market in favour of much superior products like Teksavvy, Acanac internet services and Netflix internet TV.

Therefore Bell has leveraged its advantages and connections with the CRTC to enact a decision that would kill off superior companies through legislation, instead of actually being forced to compete fairly in the competitive marketplace. This is the core issue of how Bell is acting in an uncompetitive manner and should be stopped immediately.

I believe that competitive forces should be allowed to work naturally here, because Bell’s products and services are incredibly inferior to their equivalents in other countries. They cannot be allowed to continue to smother and destroy competition in Canada.

Canadian Readers: For more information about why UBB is one of the greatest threats to competition and freedom in the Canadian marketplace, and to find out what you can do to stop it, please see: www.stopthemeter.ca.

StopTheMeter.ca Banner - Can you afford the extra fees on your internet bill?

Categories: Canada, tech Tags: , , ,

BlackBerry Playbook Looks Slick!

January 6, 2011 Leave a comment

I’ve been watching the videos from CES, and I think the BlackBerry Playbook is shaping up to be one uber-ninja project. Slick. Smooth. Killer.

It would be nice if the screen was one step sharper in resolution, maybe 1366×800 or similar. But still, I am really liking the look of this thing. It might even be worth driving down to Buffalo to pick up one on opening weekend!

Categories: tech Tags: